Terms & Conditions
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SHELDON INNS LIMITED HOTEL TERMS AND CONDITIONS
BACKGROUND:
Sheldon Inns Limited a company registered in United Kingdom under number 08139867
whose registered office is at 51 Clarkegrove Road, Sheffield, South Yorkshire S10 2NH
These Terms and Conditions are the standard terms which apply to provision of any Services
by any hotel managed by Sheldon Inns LImited to any customer, other members of a
customer’s party, and their guest/s and their use of those Services (as “Services” is defined
in Clause 1 below) only where the customer and such guest/s are “Consumer/s” as defined
by the Consumer Rights Act 2015.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the
following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried
on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights
Act 2015, and in relation to these Terms and Conditions
means an individual customer or guest of the Hotel who
receives Services for his/her personal use and for
purposes wholly or mainly outside the purposes of any
Business;
“Hotel/We/Us/Our” means Sheldon Inns Limited and its premises and
places of business, and whose contact address is 82
Cato Street North, Birmingham B7 5AN and includes
all employees and agents of the Hotel;
“Price List” means the Hotel’s standard price list of Rates. The Price
List is available from www.sheldoninns.co.uk (using the
links to the appropriate hotel;
“Rates” means the prices payable for provision of room
accommodation and (where applicable) other Services;
“Regulations” means The Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013;
“Services” means provision of accommodation in rooms and any
and all other facilities, services and items which We offer
at the Hotel, including food and drink;
“You/Your” means an individual who is a customer of the Hotel who
agrees to pay both for him/herself as a paying guest of
the Hotel and also for members of his/her party and any
of his/her guests;
1.2 Unless the context otherwise requires, each reference in these Terms and
Conditions to:
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1.2.1 “these Terms and Conditions” is a reference to these Terms and
Conditions as amended or supplemented at the relevant time; and
1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and
Conditions;
1.3 The headings used in these Terms and Conditions are for convenience only
and shall not affect the interpretation of these Terms and Conditions;
1.4 Words signifying imparting the singular number shall include the plural and
vice versa; and
1.5 References to any gender shall include the other gender.
2. Reservations
2.1 You may book to make a reservation for a room or other Services in advance
through booking platforms or direct at each hotel by telephone or person ;
2.2 When You request Us to make a reservation, You must provide Us with Your
identification information including, but not limited to, Your name, address,
contact telephone number and email address;
2.3 You must give Us payment details for any reservation at the time of booking.
We will take Your credit/debit card details and You authorise the use of this
card for any sums that become due to Us. Unless the booking for the
reservation expressly states that You must pay at the time of reservation or at
the time of check in, We will not take any payment from You for it until the time
indicated in Clause 3 below;
2.4 Your request to Us to make a reservation for You will be an offer, but whether
We accept any such request will be for Us to decide in Our discretion. Only if
and when We tell You that We accept Your request for a particular reservation
and We give You a booking reference will there be a booking. Only that
acceptance of the booking will be a binding contract between You and Us for
the reservation of a room or other Service reserved;
2.5 You may change Your reservation at any time before You arrive (subject to
the cancellation provisions set out in Clause 4 below). We will use all
reasonable endeavours to accommodate Your requested changes, but We do
not promise that all changes that You request will be accommodated;
2.6 Instead of making a reservation in advance, You may make a booking when
You arrive, and if We have availability of the type of room or the particular
room or other Services that You request at that time, We will accept Your
request for the booking, but We cannot promise that any room(s) or particular
room(s) requested or such requested Services will be available; and
2.7 You may request additional nights at the Hotel at any time during Your stay.
We will use all reasonable endeavours to meet such a request, and if We can
meet any request We will accept the request as a booking and that booking
will then be a binding contract between You and Us.
3. Fees and Payment
3.1 We make details of Rates including, where applicable, promotional Rates and
other special offers available at www.sheldoninns.co.uk (using the links to the
appropriate hotel or at the Hotel reception. All Rates shown in our Price List
include VAT;
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3.2 When You request a reservation and We quote any Rate(s), the Rate(s) will
apply only to provision of hotel bedroom accommodation unless We
specifically state otherwise.
However, the Rate(s) will include all facilities which the Hotel has in all its
standard and other bedrooms, and these are: TV, coffee and tea making
facilities.
Additional charges will apply (and You may refer to them in Our Price List) for
other Services including, but not limited to, meals, drinks. Room service is not
offered.
3.3 Subject to sub-Clause 3.4 below, and unless We agree a different
arrangement with You, bookings must be paid on arrival.
3.4 The following will apply to any promotional Rates that We may offer from time
to time:
3.4.1 Unless We specifically state otherwise, You must pay in full at the time
of booking for a reservation to which a promotional Rate applies and
We will not have to give You any refund except where Clause 4
specifically states that We must do so ;
3.4.2 If You incur charges during Your stay in addition to the promotional
Rate for the reservation of a room, You must pay for them as required
by sub-Clause 3.3 above; and
3.4.3 If you request any additional nights and We accept the request as a
booking under sub-Clause 2.7 above, You must pay for the additional
nights at the standard rate.
3.5 You may pay Us for Services (and for any deposit or other advance payment
on account of that payment) using any of the following methods:
3.5.1 Credit Card;
3.5.2 Or cash
3.6 We may alter any of Our Rates without prior notice but if the Rate of any
Service increases between the time when You make a booking and the date
when the booked room accommodation or other Service is to be provided, any
increase in the Rate will not apply to Your booking;
3.7 Whether these Terms and Conditions require payment upon booking or on
check in or at any other time, You must pay in full for any reservation booked
and will not be entitled to any refund, except as stated in sub-Clause 3.8; and
3.8 Where Clause 4 specifically says that You will be entitled to a (full or partial)
refund, or where you become entitled to any refund either as a result of Our
breach of these Terms & Conditions or as a “consumer” under the Consumer
Rights Act 2015 or other consumer protection legislation, We will make a
refund to You as set out in Clause 4 or as required by such legislation.
4. Cancellations
4.1 Unless You pay in advance for a booking at a promotional Rate, You may
cancel a reservation without charge if You give Us prior notice of at least 24
hours before the earliest check in time for Your reservation. If You cancel
under this sub-Clause 4.1, We will refund to You in full any sum (including, but
not limited to any deposit) You paid in advance and You will not then owe Us
anything;
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4.2 If You cancel but do not give Us at least 24 hours before the earliest check in
time for Your reservation prior notice of cancellation of a reservation, We will
be entitled to charge You a Late Cancellation Charge calculated as set out at
sub-Clause 4.4 below;
4.3 We may, at any time before You check in, cancel a reservation booked by You
in the following circumstances:
4.3.1 The required accommodation and/or personnel and/or other resources
necessary for the provision of the room are not available due to any
cause outside Our reasonable control. If We cancel a reservation in
such circumstances, We will offer You alternative accommodation of
the same standard or better if it is available. If it is not available or We
offer it to You and You decline it, We will refund to You in full any
deposit or other advance payment that You have made to Us for Your
reservation; or
4.3.2 If You do not arrive by 10:00pm on the first day when You are due to
stay at the Hotel, We shall be entitled to re-let Your room after that time
unless You have notified Us in advance of Your late arrival and We
have agreed to a late check in. If We cancel under this sub-Clause, We
will be entitled to charge You a Late Cancellation Charge as if You had
cancelled under sub-Clause 4.2 above. We shall attempt to contact
You to inform You of that cancellation; or
4.3.3 We find that you are not a “Consumer” (as defined in Clause 1 above),
and in that case We will refund to You in full any deposit or other
advance payment that You have made to Us for Your reservation; and
4.4 A “Late Cancellation Charge” means and will comprise the net financial loss
that We suffer due to Your cancellation. The calculation will take fully into
account and give credit for any amount for any or all of the stay that You
booked that We receive from another person for Your room. We shall use
reasonable endeavours to let Your room to someone else for this purpose.
The Late Cancellation Charge will be the full price (at the Rate applicable) of
Your booking for the whole duration of the stay that You booked or one night’s
stay at the Rate specified in Your reservation. We may take the Late
Cancellation Charge when or after You cancel using the payment details You
provided when You made the reservation. We will be entitled to deduct all of
the Late Cancellation Charge from any sum You paid Us in advance and to
keep the amount deducted, and We shall refund to You any balance of the
advance payment from You.
5. Check-in and Check-out
5.1 The earliest check-in time at the Hotel is 3:00pm and the latest time is
10:00pm. We will also permit check-in after that latest time of 10:00pm but if
you check in after that time We may not be able to provide You with the full
range of Services normally available to customers; and
5.2 The latest time by which You must vacate Your room and check-out from the
Hotel is 11:00am. We may beforehand agree at Our discretion to an
arrangement for a later time for vacating Your room and/or check-out but if We
have not agreed to a later time and You do not vacate Your room and check
out by the above latest time of 12:00pm We will be entitled to charge You for
an additional night’s accommodation at the standard applicable Rate;
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6. Hotel Rules
6.1 You must conduct Yourself in a reasonable and responsible manner at all
times when on Hotel property and must not act in any which may disturb other
guests. If You do not, We may ask You to leave the Hotel and in that case,
You must immediately pay Us all sums due;
6.2 You may not smoke in any indoor public areas of the Hotel;
6.3 You may not smoke in any rooms;
6.4 If You do not comply with sub-Clause 6.3 We may charge You for any and all
costs We incur by the Hotel in cleaning the room (including, but not limited to,
fixtures, fittings and soft furnishings) and restoring it to a smoke-free
environment;
6.5 Dogs are allowed in some of our Hotels, see individual sites for details;
6.6 Any child under the age of 16 may only stay at the Hotel if accompanied by an
adult aged at least 18; and
6.7 We will charge You for any and all damage caused by You to any Hotel
property during Your stay.
6.8 All of the above rules will also apply to members of Your party and Your
guests, and You shall be responsible for any breach of the above rules by any
of them.
7. Food and Drink
7.1 As referred to in sub-Clause 3.2 above, unless We specifically state otherwise,
food and drinks are not included in any Rate(s) for bedroom accommodation,
and unless We have specifically stated or do state otherwise, We will make
additional charges to You for them in accordance with sub-Clause 3.2 above;
7.2 If You or any of Your party or guests have any special dietary requirements,
You should inform Us of them in advance of Your arrival. We will use all
reasonable endeavours to accommodate those requirements and, where this
is not possible, tell You that We are unable to do so; and
7.3 We will tell You times of meals when You arrive.
8. Car Parking Facilities
8.1 We cannot guarantee that any car parking space(s) will be available for You,
but subject to sub-Clause 8.2 You may use any vacant parking space on a
first-come-first-served basis for Your vehicle provided that You have given Us
Your vehicle’s registration number when You arrive.
8.2 You may use a disabled parking space that is available if You have a valid
disabled parking badge. We will be entitled to remove Your vehicle if it is
parked in a disabled parking space without a valid disabled parking badge on
display, and You (or if You are not the owner, then the owner of the vehicle,
shall pay or reimburse Us with all costs associated with its removal and
subsequent recovery.
8.3 We do not provide any valet car parking facility.
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8.4 Whilst You may park Your Vehicle as permitted by sub-Clause 8.1 above, We
do not permit any other member of Your party or Your guests to park on Our
premises, but if You request a parking space for them on or before they arrive
at the Hotel, We may in Our discretion allow them to park without charge in
Our car park.
9. Disabled Customers
9.1 We fully comply with all laws from time to time in force regulating the treatment
of, and provision for, disabled customers; and
9.2 If you have any special requirements pertaining to a disability, You should
inform Us of them before You arrive.
10. Limitation of Liability
10.1 We will be responsible for any foreseeable loss or damage that You may suffer
as a result of Our breach of these Terms and Conditions or as a result of Our
negligence. Loss or damage is foreseeable if it is an obvious consequence of
Our breach or negligence or if it is contemplated by You and Us when Our
contract with You is created. We will not be responsible for any loss or damage
that is not foreseeable;
10.2 Whilst We will operate and maintain Our car park with reasonable skill and care,
We do not guarantee that other Hotel guests or members of the general public
will not enter Our car park and steal or damage Your vehicle or property in it
and/or engage in criminal activity, and accordingly, when You park or arrange
for parking of Your vehicle in Our car park, You accept risk of theft or damage of
or to Your vehicle and property in it if it is caused by any person other than Our
staff or contractors;
10.3 We provide all Services only for Your personal and private use/purposes. We
make no warranty or representation that products, or other goods or materials
that We provide or sell are fit for commercial, business, industrial, trade, craft or
professional purposes of any kind (including resale). We will not be liable to
You for any loss of profit, loss of business, interruption to business or for any
loss of business opportunity;
10.4 Nothing in these Terms and Conditions is intended to or will exclude or limit Our
liability for death or personal injury caused by Our negligence (including that of
Our employees, agents or sub-contractors); or for fraud or fraudulent
misrepresentation; and
10.5 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act
2015, or a consumer for the purposes of any other consumer protection
legislation, nothing in these Terms and Conditions is intended to or will exclude,
limit, prejudice, or otherwise affect any of Our duties or obligations to You, or
Your rights or remedies, or Our liability to You, under:
10.5.1 the Consumer Rights Act 2015;
10.5.2 the Regulations;
10.5.3 the Consumer Protection Act 1987; or
10.5.4 any other consumer protection legislation;
as that legislation is amended from time to time.
For more details of Your legal rights please refer to Your local Citizens Advice
Bureau or Trading Standards Office.
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11. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You
notice, but We will use Our reasonable endeavours to inform You as soon as is
reasonably possible of any such change.
12. How We Use Your Personal Information (Data Protection)
All personal information that We may use will be collected, processed, and held in
accordance with the provisions of EU Regulation 2016/679 General Data Protection
Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our
collection, processing, storage, and retention of personal data including, but not
limited to, the purpose(s) for which personal data is used, the legal basis or bases for
using it, details of Your rights and how to exercise them, and personal data sharing
(where applicable), please refer to Our Privacy Notice available from
13. Regulations
We are required by the Regulations to ensure that certain information is given or
made available to You as a Consumer before We make Our contract with You (i.e.
before We accept Your request to make a booking) except where that information is
already apparent from the context of the transaction. We have included the
information itself either in these Terms and Conditions for You to see now, or We will
make it available to You before We accept Your request to make a booking. All of that
information will, as required by the Regulations, be part of the terms of Our contract
with You as a Consumer.
14. Information
As required by the Regulations:
14.1 all of the information described in Clause 13; and
14.2 any other information which We give to You about any Services or the Hotel
which You take into account when deciding to make a booking or when
making any other decision about the Services;
will be part of the terms of Our contract with You as a Consumer.
15. Complaints
We always welcome feedback from Our guests and, whilst We always use all
reasonable endeavours to ensure that Your experience as a customer of Ours is a
positive one, We nevertheless want to hear from You if you have any cause for
complaint. If You have any complaint about Our Services or any other complaint
about the Hotel or any of Our staff, please raise the matter with Hotel Manager who
can be contacted at the Hotel.
16. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and
Conditions means that We or You have waived that right, and no waiver by Us or You
of a breach of any provision of these Terms and Conditions means that We or You
will waive any subsequent breach of the same or any other provision.
17. Severance
If any provision of these Terms and Conditions is held by any competent authority to
be invalid or unenforceable in whole or in part the validity of the other provisions of
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these Terms and Conditions and the remainder of the provision in question shall not
be affected.
18. Law and Jurisdiction
18.1 These Terms and Conditions, the Contract, and the relationship between you
and Us (whether contractual or otherwise) shall be governed by, and
construed in accordance with the law of England & Wales, Northern Ireland
and Scotland.
18.2 As a consumer, you will benefit from any mandatory provisions of the law in
your country of residence. Nothing in Sub-Clause 18.1 above takes away or
reduces your rights as a consumer to rely on those provisions.
18.3 Any dispute, controversy, proceedings or claim between you and Us relating
to these Terms and Conditions, the Contract, or the relationship between you
and Us (whether contractual or otherwise) shall be subject to the jurisdiction of
the courts of England, Wales, Scotland, or Northern Ireland, as determined by
your residency.