Terms & Conditions




Sheldon Inns Limited a company registered in United Kingdom under number 08139867

whose registered office is at 51 Clarkegrove Road, Sheffield, South Yorkshire S10 2NH

These Terms and Conditions are the standard terms which apply to provision of any Services

by any hotel managed by Sheldon Inns LImited to any customer, other members of a

customer’s party, and their guest/s and their use of those Services (as “Services” is defined

in Clause 1 below) only where the customer and such guest/s are “Consumer/s” as defined

by the Consumer Rights Act 2015.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the

following expressions have the following meanings:

“Business” means any business, trade, craft, or profession carried

on by You or any other person/organisation;

“Consumer” means a “consumer” as defined by the Consumer Rights

Act 2015, and in relation to these Terms and Conditions

means an individual customer or guest of the Hotel who

receives Services for his/her personal use and for

purposes wholly or mainly outside the purposes of any


“Hotel/We/Us/Our” means Sheldon Inns Limited and its premises and

places of business, and whose contact address is 82

Cato Street North, Birmingham B7 5AN and includes

all employees and agents of the Hotel;

“Price List” means the Hotel’s standard price list of Rates. The Price

List is available from www.sheldoninns.co.uk (using the

links to the appropriate hotel;

“Rates” means the prices payable for provision of room

accommodation and (where applicable) other Services;

“Regulations” means The Consumer Contracts (Information,

Cancellation and Additional Charges) Regulations 2013;

“Services” means provision of accommodation in rooms and any

and all other facilities, services and items which We offer

at the Hotel, including food and drink;

“You/Your” means an individual who is a customer of the Hotel who

agrees to pay both for him/herself as a paying guest of

the Hotel and also for members of his/her party and any

of his/her guests;

1.2 Unless the context otherwise requires, each reference in these Terms and

Conditions to:


1.2.1 “these Terms and Conditions” is a reference to these Terms and

Conditions as amended or supplemented at the relevant time; and

1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and


1.3 The headings used in these Terms and Conditions are for convenience only

and shall not affect the interpretation of these Terms and Conditions;

1.4 Words signifying imparting the singular number shall include the plural and

vice versa; and

1.5 References to any gender shall include the other gender.

2. Reservations

2.1 You may book to make a reservation for a room or other Services in advance

through booking platforms or direct at each hotel by telephone or person ;

2.2 When You request Us to make a reservation, You must provide Us with Your

identification information including, but not limited to, Your name, address,

contact telephone number and email address;

2.3 You must give Us payment details for any reservation at the time of booking.

We will take Your credit/debit card details and You authorise the use of this

card for any sums that become due to Us. Unless the booking for the

reservation expressly states that You must pay at the time of reservation or at

the time of check in, We will not take any payment from You for it until the time

indicated in Clause 3 below;

2.4 Your request to Us to make a reservation for You will be an offer, but whether

We accept any such request will be for Us to decide in Our discretion. Only if

and when We tell You that We accept Your request for a particular reservation

and We give You a booking reference will there be a booking. Only that

acceptance of the booking will be a binding contract between You and Us for

the reservation of a room or other Service reserved;

2.5 You may change Your reservation at any time before You arrive (subject to

the cancellation provisions set out in Clause 4 below). We will use all

reasonable endeavours to accommodate Your requested changes, but We do

not promise that all changes that You request will be accommodated;

2.6 Instead of making a reservation in advance, You may make a booking when

You arrive, and if We have availability of the type of room or the particular

room or other Services that You request at that time, We will accept Your

request for the booking, but We cannot promise that any room(s) or particular

room(s) requested or such requested Services will be available; and

2.7 You may request additional nights at the Hotel at any time during Your stay.

We will use all reasonable endeavours to meet such a request, and if We can

meet any request We will accept the request as a booking and that booking

will then be a binding contract between You and Us.

3. Fees and Payment

3.1 We make details of Rates including, where applicable, promotional Rates and

other special offers available at www.sheldoninns.co.uk (using the links to the

appropriate hotel or at the Hotel reception. All Rates shown in our Price List

include VAT;


3.2 When You request a reservation and We quote any Rate(s), the Rate(s) will

apply only to provision of hotel bedroom accommodation unless We

specifically state otherwise.

However, the Rate(s) will include all facilities which the Hotel has in all its

standard and other bedrooms, and these are: TV, coffee and tea making


Additional charges will apply (and You may refer to them in Our Price List) for

other Services including, but not limited to, meals, drinks. Room service is not


3.3 Subject to sub-Clause 3.4 below, and unless We agree a different

arrangement with You, bookings must be paid on arrival.

3.4 The following will apply to any promotional Rates that We may offer from time

to time:

3.4.1 Unless We specifically state otherwise, You must pay in full at the time

of booking for a reservation to which a promotional Rate applies and

We will not have to give You any refund except where Clause 4

specifically states that We must do so ;

3.4.2 If You incur charges during Your stay in addition to the promotional

Rate for the reservation of a room, You must pay for them as required

by sub-Clause 3.3 above; and

3.4.3 If you request any additional nights and We accept the request as a

booking under sub-Clause 2.7 above, You must pay for the additional

nights at the standard rate.

3.5 You may pay Us for Services (and for any deposit or other advance payment

on account of that payment) using any of the following methods:

3.5.1 Credit Card;

3.5.2 Or cash

3.6 We may alter any of Our Rates without prior notice but if the Rate of any

Service increases between the time when You make a booking and the date

when the booked room accommodation or other Service is to be provided, any

increase in the Rate will not apply to Your booking;

3.7 Whether these Terms and Conditions require payment upon booking or on

check in or at any other time, You must pay in full for any reservation booked

and will not be entitled to any refund, except as stated in sub-Clause 3.8; and

3.8 Where Clause 4 specifically says that You will be entitled to a (full or partial)

refund, or where you become entitled to any refund either as a result of Our

breach of these Terms & Conditions or as a “consumer” under the Consumer

Rights Act 2015 or other consumer protection legislation, We will make a

refund to You as set out in Clause 4 or as required by such legislation.

4. Cancellations

4.1 Unless You pay in advance for a booking at a promotional Rate, You may

cancel a reservation without charge if You give Us prior notice of at least 24

hours before the earliest check in time for Your reservation. If You cancel

under this sub-Clause 4.1, We will refund to You in full any sum (including, but

not limited to any deposit) You paid in advance and You will not then owe Us



4.2 If You cancel but do not give Us at least 24 hours before the earliest check in

time for Your reservation prior notice of cancellation of a reservation, We will

be entitled to charge You a Late Cancellation Charge calculated as set out at

sub-Clause 4.4 below;

4.3 We may, at any time before You check in, cancel a reservation booked by You

in the following circumstances:

4.3.1 The required accommodation and/or personnel and/or other resources

necessary for the provision of the room are not available due to any

cause outside Our reasonable control. If We cancel a reservation in

such circumstances, We will offer You alternative accommodation of

the same standard or better if it is available. If it is not available or We

offer it to You and You decline it, We will refund to You in full any

deposit or other advance payment that You have made to Us for Your

reservation; or

4.3.2 If You do not arrive by 10:00pm on the first day when You are due to

stay at the Hotel, We shall be entitled to re-let Your room after that time

unless You have notified Us in advance of Your late arrival and We

have agreed to a late check in. If We cancel under this sub-Clause, We

will be entitled to charge You a Late Cancellation Charge as if You had

cancelled under sub-Clause 4.2 above. We shall attempt to contact

You to inform You of that cancellation; or

4.3.3 We find that you are not a “Consumer” (as defined in Clause 1 above),

and in that case We will refund to You in full any deposit or other

advance payment that You have made to Us for Your reservation; and

4.4 A “Late Cancellation Charge” means and will comprise the net financial loss

that We suffer due to Your cancellation. The calculation will take fully into

account and give credit for any amount for any or all of the stay that You

booked that We receive from another person for Your room. We shall use

reasonable endeavours to let Your room to someone else for this purpose.

The Late Cancellation Charge will be the full price (at the Rate applicable) of

Your booking for the whole duration of the stay that You booked or one night’s

stay at the Rate specified in Your reservation. We may take the Late

Cancellation Charge when or after You cancel using the payment details You

provided when You made the reservation. We will be entitled to deduct all of

the Late Cancellation Charge from any sum You paid Us in advance and to

keep the amount deducted, and We shall refund to You any balance of the

advance payment from You.

5. Check-in and Check-out

5.1 The earliest check-in time at the Hotel is 3:00pm and the latest time is

10:00pm. We will also permit check-in after that latest time of 10:00pm but if

you check in after that time We may not be able to provide You with the full

range of Services normally available to customers; and

5.2 The latest time by which You must vacate Your room and check-out from the

Hotel is 11:00am. We may beforehand agree at Our discretion to an

arrangement for a later time for vacating Your room and/or check-out but if We

have not agreed to a later time and You do not vacate Your room and check

out by the above latest time of 12:00pm We will be entitled to charge You for

an additional night’s accommodation at the standard applicable Rate;


6. Hotel Rules

6.1 You must conduct Yourself in a reasonable and responsible manner at all

times when on Hotel property and must not act in any which may disturb other

guests. If You do not, We may ask You to leave the Hotel and in that case,

You must immediately pay Us all sums due;

6.2 You may not smoke in any indoor public areas of the Hotel;

6.3 You may not smoke in any rooms;

6.4 If You do not comply with sub-Clause 6.3 We may charge You for any and all

costs We incur by the Hotel in cleaning the room (including, but not limited to,

fixtures, fittings and soft furnishings) and restoring it to a smoke-free


6.5 Dogs are allowed in some of our Hotels, see individual sites for details;

6.6 Any child under the age of 16 may only stay at the Hotel if accompanied by an

adult aged at least 18; and

6.7 We will charge You for any and all damage caused by You to any Hotel

property during Your stay.

6.8 All of the above rules will also apply to members of Your party and Your

guests, and You shall be responsible for any breach of the above rules by any

of them.

7. Food and Drink

7.1 As referred to in sub-Clause 3.2 above, unless We specifically state otherwise,

food and drinks are not included in any Rate(s) for bedroom accommodation,

and unless We have specifically stated or do state otherwise, We will make

additional charges to You for them in accordance with sub-Clause 3.2 above;

7.2 If You or any of Your party or guests have any special dietary requirements,

You should inform Us of them in advance of Your arrival. We will use all

reasonable endeavours to accommodate those requirements and, where this

is not possible, tell You that We are unable to do so; and

7.3 We will tell You times of meals when You arrive.

8. Car Parking Facilities

8.1 We cannot guarantee that any car parking space(s) will be available for You,

but subject to sub-Clause 8.2 You may use any vacant parking space on a

first-come-first-served basis for Your vehicle provided that You have given Us

Your vehicle’s registration number when You arrive.

8.2 You may use a disabled parking space that is available if You have a valid

disabled parking badge. We will be entitled to remove Your vehicle if it is

parked in a disabled parking space without a valid disabled parking badge on

display, and You (or if You are not the owner, then the owner of the vehicle,

shall pay or reimburse Us with all costs associated with its removal and

subsequent recovery.

8.3 We do not provide any valet car parking facility.


8.4 Whilst You may park Your Vehicle as permitted by sub-Clause 8.1 above, We

do not permit any other member of Your party or Your guests to park on Our

premises, but if You request a parking space for them on or before they arrive

at the Hotel, We may in Our discretion allow them to park without charge in

Our car park.

9. Disabled Customers

9.1 We fully comply with all laws from time to time in force regulating the treatment

of, and provision for, disabled customers; and

9.2 If you have any special requirements pertaining to a disability, You should

inform Us of them before You arrive.

10. Limitation of Liability

10.1 We will be responsible for any foreseeable loss or damage that You may suffer

as a result of Our breach of these Terms and Conditions or as a result of Our

negligence. Loss or damage is foreseeable if it is an obvious consequence of

Our breach or negligence or if it is contemplated by You and Us when Our

contract with You is created. We will not be responsible for any loss or damage

that is not foreseeable;

10.2 Whilst We will operate and maintain Our car park with reasonable skill and care,

We do not guarantee that other Hotel guests or members of the general public

will not enter Our car park and steal or damage Your vehicle or property in it

and/or engage in criminal activity, and accordingly, when You park or arrange

for parking of Your vehicle in Our car park, You accept risk of theft or damage of

or to Your vehicle and property in it if it is caused by any person other than Our

staff or contractors;

10.3 We provide all Services only for Your personal and private use/purposes. We

make no warranty or representation that products, or other goods or materials

that We provide or sell are fit for commercial, business, industrial, trade, craft or

professional purposes of any kind (including resale). We will not be liable to

You for any loss of profit, loss of business, interruption to business or for any

loss of business opportunity;

10.4 Nothing in these Terms and Conditions is intended to or will exclude or limit Our

liability for death or personal injury caused by Our negligence (including that of

Our employees, agents or sub-contractors); or for fraud or fraudulent

misrepresentation; and

10.5 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act

2015, or a consumer for the purposes of any other consumer protection

legislation, nothing in these Terms and Conditions is intended to or will exclude,

limit, prejudice, or otherwise affect any of Our duties or obligations to You, or

Your rights or remedies, or Our liability to You, under:

10.5.1 the Consumer Rights Act 2015;

10.5.2 the Regulations;

10.5.3 the Consumer Protection Act 1987; or

10.5.4 any other consumer protection legislation;

as that legislation is amended from time to time.

For more details of Your legal rights please refer to Your local Citizens Advice

Bureau or Trading Standards Office.


11. Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You

notice, but We will use Our reasonable endeavours to inform You as soon as is

reasonably possible of any such change.

12. How We Use Your Personal Information (Data Protection)

All personal information that We may use will be collected, processed, and held in

accordance with the provisions of EU Regulation 2016/679 General Data Protection

Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our

collection, processing, storage, and retention of personal data including, but not

limited to, the purpose(s) for which personal data is used, the legal basis or bases for

using it, details of Your rights and how to exercise them, and personal data sharing

(where applicable), please refer to Our Privacy Notice available from


13. Regulations

We are required by the Regulations to ensure that certain information is given or

made available to You as a Consumer before We make Our contract with You (i.e.

before We accept Your request to make a booking) except where that information is

already apparent from the context of the transaction. We have included the

information itself either in these Terms and Conditions for You to see now, or We will

make it available to You before We accept Your request to make a booking. All of that

information will, as required by the Regulations, be part of the terms of Our contract

with You as a Consumer.

14. Information

As required by the Regulations:

14.1 all of the information described in Clause 13; and

14.2 any other information which We give to You about any Services or the Hotel

which You take into account when deciding to make a booking or when

making any other decision about the Services;

will be part of the terms of Our contract with You as a Consumer.

15. Complaints

We always welcome feedback from Our guests and, whilst We always use all

reasonable endeavours to ensure that Your experience as a customer of Ours is a

positive one, We nevertheless want to hear from You if you have any cause for

complaint. If You have any complaint about Our Services or any other complaint

about the Hotel or any of Our staff, please raise the matter with Hotel Manager who

can be contacted at the Hotel.

16. No Waiver

No failure or delay by Us or You in exercising any rights under these Terms and

Conditions means that We or You have waived that right, and no waiver by Us or You

of a breach of any provision of these Terms and Conditions means that We or You

will waive any subsequent breach of the same or any other provision.

17. Severance

If any provision of these Terms and Conditions is held by any competent authority to

be invalid or unenforceable in whole or in part the validity of the other provisions of


these Terms and Conditions and the remainder of the provision in question shall not

be affected.

18. Law and Jurisdiction

18.1 These Terms and Conditions, the Contract, and the relationship between you

and Us (whether contractual or otherwise) shall be governed by, and

construed in accordance with the law of England & Wales, Northern Ireland

and Scotland.

18.2 As a consumer, you will benefit from any mandatory provisions of the law in

your country of residence. Nothing in Sub-Clause 18.1 above takes away or

reduces your rights as a consumer to rely on those provisions.

18.3 Any dispute, controversy, proceedings or claim between you and Us relating

to these Terms and Conditions, the Contract, or the relationship between you

and Us (whether contractual or otherwise) shall be subject to the jurisdiction of

the courts of England, Wales, Scotland, or Northern Ireland, as determined by

your residency.